REFUND POLICY
Refund Policy Welcome to the official website for War and Magic: Kingdom Reborn — a world where strategy, power, and alliances shape the fate of empires. We appreciate your trust in our platform and are committed to ensuring clarity and fairness when it comes to digital purchases and refund requests. This policy explains how payments are handled, under what circumstances refunds may be considered, and the rules surrounding virtual goods and services. 1. Purchases of Digital Content All purchases of digital goods — including but not limited to gold, gems, troops, city upgrades, VIP passes, summoning scrolls, or seasonal bundles — are final and non-refundable once delivered and linked to your game account. These digital items provide immediate value or advantage and, due to their nature, cannot be returned, withdrawn, or reversed. 2. Mistaken or Unintended Transactions If you believe a transaction occurred by mistake — for example, a misclick, wrong item selection, or accidental repetition — please contact our support team as soon as possible. While refunds for such cases are not guaranteed, we will assess: Whether the item was consumed, claimed, or activated The timing of the request after the purchase The account’s previous transaction and refund history In some cases, a partial or full refund or in-game compensation may be offered, based on our discretion. 3. Subscription Services (if applicable) If the platform offers recurring subscriptions (e.g., elite packages, automatic daily rewards, exclusive commander access), users are free to cancel at any time. Please note: Refunds will not be issued for unused time after cancellation within an active billing cycle You will retain access to subscription features until the end of the paid period If you were incorrectly charged due to a billing issue or duplication, reach out to our support team for immediate assistance. 4. Failed Deliveries or Technical Errors If you completed a payment but did not receive your purchased content due to server issues, network failures, or other technical problems, you may be eligible for: Manual restoration of the missing item Credit of equal in-game value A refund in rare or unresolved cases Please submit proof of purchase (such as a receipt or transaction ID) and describe the issue clearly so we can investigate quickly. 5. Unauthorized Transactions If a purchase was made on your account without your consent or knowledge, report the issue immediately. We may temporarily suspend account access while verifying ownership and reviewing the activity. Refunds for unauthorized payments may be granted after investigation. However, repeated claims of unauthorized use or misuse of this process may lead to account penalties, including permanent bans. 6. Payments via Third-Party Platforms If your transaction was made through an external marketplace (e.g., Apple App Store, Google Play Store, Huawei AppGallery, etc.), refund requests must follow the refund policies of the platform where the payment occurred. We do not have the ability to process or override refunds for transactions made through third-party services. Please contact the platform's support directly in those cases. 7. Chargebacks and Disputes Filing a payment dispute or chargeback without contacting us first may result in: Temporary or permanent account suspension Loss of access to purchased content or game progression Delays in resolving the issue We encourage players to contact our support team to resolve issues directly — most payment concerns can be handled promptly and fairly through internal support. 8. Fraud Prevention and Abuse Monitoring To protect the integrity of our economy and community, we monitor for refund abuse, fraudulent activity, and manipulation of the payment system. Accounts found to be exploiting refund policies may face consequences, including revocation of items, reversed progress, or bans. For any questions related to payments, failed transactions, or possible refund eligibility, please reach out to our customer support team through the official website. We aim to respond promptly and treat every request with fairness and attention. Thank you for being a part of War and Magic: Kingdom Reborn — may your kingdom rise in power and glory.